Customer Service Representative — Turf Kings
Now hiring · Customer Service Representative

HELP PEOPLE.
CLOSE THE SALE.
GROW WITH THE TEAM.

Half customer service, half inside sales — all in our Northwest Indianapolis office. You'll answer the phone, solve problems, and help homeowners find the right lawn care solution.

Apply now ↓
Pay & schedule
Hourly pay$17–$19
Pay frequencyWeekly
BonusesPerformance-based
ScheduleMon–Fri, 8–5
Weekly pay plus performance bonuses, including bonuses for 5-star reviews and client/employee referrals.
$17–$19/hrPay range
WeeklyPay frequency
In-OfficeWork location
Full TimeEmployment type
NW IndyLocation
The role

What you'll actually be doing.

This role is split between taking care of the customers we already have and helping new customers find the right service. You're the first voice — sometimes the only voice — a homeowner talks to.

📞
Answer every channel
Phone calls, texts, emails, and online chat. You're the first point of contact, so response time and tone matter.
🛠️
Take care of current customers
Scheduling, billing questions, service requests, account changes, and resolving concerns with professionalism and urgency.
💬
Quote and sell to new customers
Help homeowners choose the right lawn care, pest control, or seasonal services for their property, and quote and sell those services over the phone.
🔁
Follow up on leads and estimates
Circle back on unsold estimates and open leads. A lot of the sales side of this role is in the follow-up.
🗓️
Schedule and keep records accurate
Book services and keep customer information up to date so the operations team always has what they need.
💳
Collect payments and manage accounts
Handle payment collection and account management, and work closely with operations to keep the customer experience running smoothly.
🚫
What this role is NOT
This is an in-office role. No field work, no driving routes, no home visits. You're on the phone and computer, in our Northwest Indianapolis office, Monday through Friday.
Turf Kings customer service rep on the phone Turf Kings customer service rep working
Schedule

A schedule you can count on.

No nights, no weekends, no surprise schedule changes. Just a steady, predictable week in the office.

Standard hours · Mon–Fri
8:00 AM – 5:00 PM
Same schedule year-round, in our Northwest Indianapolis office. You'll always know when you're working.
Turf Kings customer service rep
What you earn

Steady pay.
Real bonus upside.

You're paid $17.00–$19.00 per hour, weekly. On top of that, performance bonuses are available — including bonuses for 5-star reviews and client and employee referrals.

This isn't a commission-only role. You get a reliable paycheck every week, plus the chance to earn more when you help customers and close sales.

Pay at a glance
Hourly pay$17–$19
Pay frequencyWeekly
BonusesAvailable
Bonuses include 5-star review bonuses, client & employee referral bonuses, and Employee of the Month recognition.
Turf Kings team Turf Kings equipment
What we're looking for

The right fit.

Previous customer service or sales experience is a plus, but not required. Here's what actually matters.

💬
Strong communicator
Friendly, professional, and confident on the phone, with strong written and verbal communication skills.
🗂️
Organized and detail-oriented
You'll be juggling scheduling, billing, and account changes at once — accuracy and follow-through matter.
💻
Comfortable with computers
Comfortable using computers day to day and quick to pick up new software and systems.
⚡
Multitasker
Calls, texts, chats, and email can all come in at once. You need to be able to prioritize in a fast-paced environment.
🤝
Dependable
Committed to showing up and providing an exceptional customer experience, every day.
🌱
Experience a plus — not required
Previous customer service or sales experience is preferred, but a positive attitude and willingness to learn matter most.

Sound like the right fit?

The application takes less than 5 minutes. Tell us about yourself and we'll be in touch within 24 hours.

Apply now ↓
What you get

More than just a paycheck.

Here's what comes with the role beyond weekly pay.

🩺
Paid time off & insurance
Paid holidays & PTO, plus dental, vision, and supplemental insurance options.
⭐
Bonuses for 5-star reviews
Great service gets rewarded. Earn bonuses when your work earns 5-star reviews.
🎁
Referral bonuses
Earn bonuses for referring clients and for referring great employees to join the team.
🏆
Employee of the Month
Recognition and a bonus for standout performance.
🎉
Team culture
Company breakfasts throughout the year, a Christmas party, and team events.
🌿
Employee discounts
Discounted pricing on Turf Kings, Pest Kings, and Christmas Light Kings services.
Apply now

Ready to join the team?

Takes less than 5 minutes. Tell us about yourself and we'll be in touch within 24 hours.

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This role is NOT for you if...
  • You want a job that's only customer service or only sales — this role is genuinely both
  • You get flustered juggling calls, texts, chats, and email at the same time
  • You're not comfortable asking customers for the sale after helping them
  • You need a lot of hand-holding — we'll train you, but you need to be able to run with it
  • You see a job as just a paycheck and have no interest in growing with the company
Turf Kings Pest Kings Christmas Light Kings